High-ambiguity problems are a bit like working with clay. Without centering the clay, the team moves quickly, the wheel starts spinning, and the entire structure wobbles. Guiding a team back to center is my favorite part of the craft. By facilitating alignment and driving early discovery, chaotic problem spaces are naturally shaped into strategic roadmaps – just like clay.

As a Belarusian immigrant (and oldest daughter) who has navigated multiple languages and cultures my entire life, I’m intrigued by the art of getting a room of people to see the same thing. Most of the time, I don’t have the answers, but I know how to find it. My role is to create a common language where cross-functional teams can move together towards a solution. It’s only then that we can begin to orchestrate the desired experience.